These terms of service ("Terms") form a binding agreement between you (or the organisation you represent) and Kaaspo Enterprises Private Limited ("pPULSE", "we", "us", "our"). By signing up for, accessing, or using the pPULSE platform and any related services (the "Services"), you agree to these Terms. If you do not agree, do not use the Services.
By clicking "I agree", signing an order form, or using the Services, you confirm that you have read these Terms, accept them, and have the authority to bind the organisation on whose behalf you are acting (the "Customer"). If you are an individual user without that authority, only you are bound by these Terms in your personal capacity.
These Terms incorporate by reference our Privacy policy, our Data processing addendum ("DPA"), and any order form, statement of work, or written agreement signed between us (each an "Order Form"). In the event of conflict, an executed Order Form prevails over these Terms, which prevail over other documents.
Capitalised terms used in these Terms have the meanings given below:
pPULSE provides a software-as-a-service platform for human-resources management, including (without limitation) applicant tracking, recruiting, interview scheduling, document management, payroll, attendance, performance, and engagement features, as more fully described in the Documentation.
We may, at our discretion, modify, add, or remove features of the Services from time to time. We will use reasonable efforts not to materially diminish core functionality during a paid Subscription Term.
The Services are intended for use by businesses and their employees, candidates, and contractors. To use the Services you must:
Customers create accounts on the Services either through online sign-up or by signing an Order Form. The person who creates the account becomes the initial administrator and may invite further Authorised Users.
The Customer is responsible for keeping login credentials confidential and for all activity under its accounts. The Customer must require Authorised Users to comply with these Terms and is responsible for their acts and omissions as if they were its own.
The Services support role-based access control. The Customer is responsible for configuring roles, permissions, and approval workflows appropriate to its organisation.
We strongly recommend enabling multi-factor authentication for all Authorised Users. Some features may require it.
The Customer and its Authorised Users must not, and must not permit any third party to:
We may investigate any suspected violation of this Section 6 and take action to enforce these Terms, including suspension as set out in Section 14.
As between the parties, the Customer owns all right, title, and interest in and to its Customer Data. We claim no ownership over Customer Data.
The Customer grants us a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, display, and otherwise process Customer Data solely as necessary to provide and improve the Services and to comply with our obligations under these Terms and the DPA.
The Customer is responsible for the accuracy, quality, legality, and lawful collection of Customer Data, and for obtaining all consents and notices required for us to process it on the Customer's behalf. The Customer must not upload personal data of categories that are subject to additional legal protection (such as health, biometric, or financial data) unless its use of the Services for such categories is expressly contemplated by an Order Form.
Where we process personal data on behalf of the Customer, we do so as a processor on the Customer's instructions, in accordance with our DPA. The Customer remains the data fiduciary or controller.
Fees are set out in the applicable Order Form or, for self-serve subscriptions, on our pricing page. Unless stated otherwise, all fees are exclusive of taxes, levies, and duties, which are payable additionally.
Certain features (such as AI-assisted resume parsing) consume Credits. Credits are pre-paid and used on a metered basis. Unused Credits do not roll over beyond the period set out in the Order Form unless we agree otherwise in writing. Credits are not redeemable for cash and are non-transferable across customers.
Unless otherwise agreed, fees are invoiced in advance and payable within thirty (30) days of the invoice date. Late payments accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower. We may charge reasonable costs of collection, including legal fees.
The Customer must notify us of any invoice dispute in writing within fifteen (15) days of the invoice date. The Customer must continue paying undisputed amounts pending resolution.
Subscriptions auto-renew for successive periods of equal length unless either party gives written notice of non-renewal at least thirty (30) days before the end of the current Subscription Term. We may change pricing at renewal on at least sixty (60) days' notice.
We may make free trials, free plans, or beta features available to the Customer. These are provided "as-is", without warranty, and may be modified, suspended, or discontinued at any time. Data submitted during a free trial may be deleted after the trial expires unless the Customer subscribes to a paid plan.
We retain all right, title, and interest in and to the Services, the Documentation, and any improvements, modifications, or derivative works of either. No rights are granted to the Customer except as expressly set out in these Terms. The Customer may provide feedback, suggestions, or ideas about the Services ("Feedback"), and grants us a perpetual, irrevocable, royalty-free licence to use Feedback for any purpose.
Each party may receive confidential information from the other in connection with the Services. Each party agrees to (a) use the other's confidential information only as necessary to perform under these Terms, (b) protect it with the same degree of care it uses to protect its own confidential information of like importance (and in any event no less than reasonable care), and (c) not disclose it to any third party except its employees, contractors, and advisers who have a need to know and are bound by similar confidentiality obligations.
Confidential information does not include information that is or becomes publicly available without breach, was already known without confidentiality, is independently developed, or is rightfully obtained from a third party without confidentiality.
The Services may interoperate with third-party products, services, or integrations (such as Google Workspace, Microsoft 365, LinkedIn, Indeed, or Naukri). The Customer's use of any third-party service is governed by the third party's terms and privacy practices. We are not responsible for any third-party service and may discontinue interoperability at any time.
These Terms continue for the duration of the Customer's Subscription Term and any renewals, unless terminated earlier in accordance with this Section 13.
Either party may terminate these Terms by written notice if the other party materially breaches them and fails to cure within thirty (30) days of written notice of the breach.
Either party may terminate immediately if the other becomes insolvent, makes an assignment for the benefit of creditors, or enters into bankruptcy or similar proceedings.
On termination, the Customer's access to the Services ends. The Customer may export Customer Data during a wind-down period set out in the DPA. After the wind-down period, we will delete or anonymise Customer Data unless a longer retention is required by law. Sections that by their nature should survive (including Sections 10, 11, 15, 16, 17, and 18) survive termination.
We may suspend the Customer's access to the Services, in whole or in part, on reasonable notice (or immediately, where required to protect the Services or other customers) if:
We will restore access promptly once the cause of suspension is resolved.
We warrant that we will provide the Services with reasonable skill and care and substantially in accordance with the Documentation. The Customer's exclusive remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the issue or, if we cannot do so within a reasonable time, to allow the Customer to terminate the affected Services and receive a pro-rata refund of pre-paid fees for the unused portion.
To the maximum extent permitted by law, the Services are provided "as-is" and "as-available". We disclaim all other warranties, whether express, implied, statutory, or otherwise, including any warranty of merchantability, fitness for a particular purpose, non-infringement, or freedom from defects, errors, or interruption.
To the maximum extent permitted by law:
We will defend the Customer against any third-party claim alleging that the Services, when used as authorised, infringe such third party's intellectual-property rights, and will indemnify the Customer for damages finally awarded by a court (or settled with our written consent). If we believe the Services may become subject to such a claim, we may, at our option, (a) procure the right to continue using the Services, (b) modify the Services to make them non-infringing, or (c) terminate the affected Services and refund pre-paid fees for the unused portion.
The Customer will defend us against any third-party claim arising out of (a) Customer Data, (b) the Customer's breach of Section 6, or (c) the Customer's use of the Services in violation of law, and will indemnify us for damages finally awarded by a court (or settled with our written consent).
The indemnifying party's obligations are conditional on the indemnified party (i) giving prompt written notice of the claim, (ii) granting the indemnifying party sole control over defence and settlement (provided no settlement requires the indemnified party to admit fault or pay any amount without consent), and (iii) providing reasonable cooperation at the indemnifying party's expense.
These Terms are governed by the laws of India, without regard to conflict-of-law rules. The parties agree to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu, India for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property or confidentiality rights.
We may revise these Terms from time to time. Material changes will be communicated by email (where we have your address) or by a notice on our website at least thirty (30) days before they take effect, except where a change is required to address a legal, security, or regulatory issue, in which case the notice period may be shorter. Continued use of the Services after the effective date constitutes acceptance.
Kaaspo Enterprises Private Limited
Attn: Legal
Chennai, Tamil Nadu, India
Email: legal@ppulse.com
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